Refund & Return Policy
Effective Date: 22nd April, 2026
This Refund & Return Policy explains the conditions under which returns, replacements, and refunds are handled for purchases made on Eterna Well Co.
1. Eligibility for Returns
We accept return requests under the following conditions:
- Item received is damaged or defective
- Incorrect product was delivered
- Item is unused, in original condition, and in original packaging
Return requests must be made within 48 hours of delivery.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been used, installed, or altered
- Items without original packaging
- Products damaged due to misuse or improper handling
- Clearance or final sale items (if applicable)
3. Return Process
To request a return:
- Contact us within the return window
- Provide:
- Order number
- Description of the issue
- Clear photos (if damaged or incorrect item)
Once approved:
- Instructions for return or pickup will be provided
4. Replacement Policy
If a product is confirmed to be defective or incorrect:
- A replacement may be offered, subject to availability
- If replacement is not available, a refund may be issued
5. Refunds
Refunds are processed after:
- The returned item is received and inspected
- The request is approved based on policy conditions
Refund details:
- Refunds are issued to the original payment method
- Processing time: 5–10 business days (may vary by payment provider)
6. Return Shipping
- If the return is due to our error (damaged or incorrect item), return shipping may be covered by us
- For other approved returns, shipping costs may be the responsibility of the customer
7. Order Cancellations
- Orders can be cancelled before shipment
- Once shipped, cancellation may not be possible
To request cancellation, contact us as soon as possible.
8. Delayed or Missing Refunds
If you have not received your refund:
- Check your bank or payment method
- Contact your payment provider
- If still unresolved, contact us for support
9. Contact Information
For return or refund-related queries:
Email: info@eternawellco.online
Phone: +1 (916) 467-9340